Frequently Asked Questions
Everything you need to know about shopping with ALDO
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery status in real-time.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Items can be returned via mail or at any of our retail store locations with a valid receipt.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna for buy-now-pay-later convenience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
How do I find the right shoe size?
We provide a comprehensive size guide on every product page. If you are between sizes, we generally recommend sizing up for boots and sizing down for open-toe sandals.
Are your products covered by a warranty?
We stand by the quality of our craftsmanship. ALDO products are covered against manufacturing defects for up to 6 months from the date of purchase.